Calgary dealer Perry Itzcovitch, of the Hyatt Group and Mercedes-Benz Downtown Calgary, talks about what’s changed in the past month, what is being done at his downtown Calgary dealership, the new protocols that have been put in place, and a perhaps common problem in the service department.
Todd Phillips is the editorial director of Universus Media Group Inc. and the editor of Canadian auto dealer magazine. Todd can be reached at tphillips@universusmedia.com.
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