Canadian auto dealer editor Todd Phillips speaks with Drew Harden, Manager, Research & Insights, CARFAX Canada about insights and research findings on the type of service experience Canadians want from their dealerships right now. Dealerships that can provide guaranteed appointment times, personal service advisors, and full service records can lead to happy customers.
Todd Phillips is the editorial director of Universus Media Group Inc. and the editor of Canadian auto dealer magazine. Todd can be reached at tphillips@universusmedia.com.
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