North American data mining company AutoAlert announced it has promoted James Burton to Senior vice-president of Field Operations.
The former AutoAlert vice-president of Portfolio Management, who led the dealer engagement strategy and operations, will now oversee the company’s sales, training, portfolio management and client care functions in his new role.
The company says Burton will have authority and responsibility for all key customer-centric organizations, which will help enhance dealership experience and performance.
“James’ ability to create strategy and drive execution for both our dealer clients and the AutoAlert team is what sets him apart as a leader,” said Brian Skutta, CEO of AutoAlert, in a written release.
“Broadening his scope of responsibility to include all customer-facing interactions will better enable us to enhance our dealerships’ experience and performance with our profit and retention solutions.”
Burton brings more than 18 years of experience in automotive and automotive retail service. He has served on multiple advisory boards, industry panels and OEM boards.
