Reynolds and Reynolds is joining the Toyota SmartPath and Lexus Monogram service programs aimed at helping dealers provide a high-quality experience to service customers that embraces transparency and accuracy.
The company made the announcement in a news release in which they said its Retail Management System offers a prime example of how dealers can provide accuracy and transparency to their customers. Reynolds’ system transfers data “without the threat of miscalculations” or the need to re-input data. And the integration works directly through the DMS, so dealers don’t need added apps.
“It’s partnerships like this that allow our industry to find the most efficient ways to help dealerships thrive by providing top-notch service to their customers,” said Chris Walsh, President of Reynolds, in a statement.
John Myers, General Manager of Retail Transformation at Toyota Motor North America said in a statement that SmartPath and Monogram are gaining popularity among customers as premier digital sales and service platforms for the OEMs. He said Reynolds’ expertise in the retail management system space further enhances the car ownership experience.
“We welcome Reynolds to our team and have confidence their know-how will positively impact our 1,500 U.S. Toyota and Lexus dealers and ultimately our loyal customers,” said Myers.
Reynolds said dealers and their staff can easily access telematics, while service advisors using its DMS can pull national service histories, check for service contracts, and streamline the customer experience. “In addition, customers will be informed on what is happening with their vehicle, be notified when it is ready, and receive instructions on when and how to pay online,” they added.
