Dealer-FX has added STELLA Automotive AI, a technology that connects customers with their dealership, to its platform thanks to a new partnership between the two companies.
That partnership means the integration of STELLA’s AI-powered digital voice technology within the Dealer-FX’s ONE Platform software. It’s all meant to help dealerships better manage high volumes of inbound phone calls, thereby boosting operational efficiency and the customer experience.
“This partnership represents a major achievement, completing a vital piece of our puzzle and giving STELLA vast coverage of the North American market,” said Rich Sands, CEO of STELLA Automotive AI, in a statement. “We have a large number of dealers who have been eagerly awaiting this event, and we are excited to see this day arrive.”
In a news release, the company said its AI-powered digital voice assistant addresses a big challenge that dealers face: managing phone calls. It said its Service Booking, an AI Digital Voice Assistant (DVA), quickly responds to every inbound call and eliminates hold times.
“This streamlined approach allows customers to conveniently schedule appointments, reducing the booking process to under two minutes. It equips dealerships with essential tools to enhance communication, improve customer service, and optimize operational efficiency, providing an enjoyable experience for everyone involved,” they said.
