Sym-Tech Dealer Services launched Virtual F&I Powered by Sym-Tech in May to help dealers in Canada boost profitability and customer satisfaction amid COVID-19.
The company said it took its F&I Performance Solution and created a full turnkey solution for dealers to use entirely online.
“The key to success during these challenging times is learning to adapt in order to gain an advantage in today’s marketplace,” said Derek Sloan, President, Sym-Tech Dealer Services. “Our team has done an extraordinary job working quickly to bring Virtual F&I solution to our dealers that focuses on adapting the business office in an online environment.”
Sloan said the Virtual F&I process replicates in-person interaction in a virtual setting, which can help dealerships more safely sell F&I products and boost performance in this area.
Some of the company’s virtual offerings include Customer-centric Virtual F&I sales process and credit application, Personalized F&I Menu Presentation, e-Signature enabled with e-Contracts, Virtual F&I training and online classroom, and Virtual fill-ins by a retail-experienced team of certified F&I Specialists (OMVIC, AMVIC), to name a few.
