Dealer-FX, a customer experience management provider, has been selected as a participating vendor in General Motors’ Parts and Service Excellence (PASE) program, according to a company news release.
The adoption of the Dealer-FX ONE Platform is expected to provide GM dealerships with components like advisor check-ins, online and mobile scheduling, and DMS integrations to improve the digital service experience.
“It’s clear that General Motors shares our vision for delivering an exceptional dealer service experience, and we are delighted to participate in the PASE program,” said Dealer-FX President & CEO, Gary Kalk. “With more than 2,500 successful dealer clients, we know ONE Platform will substantially improve its dealers’ menu and inspection usage, parts sales, CSI and customer retention while giving its customer the best experience available.”
The platform allows customers to schedule services 24/7 from any connected device, including laptops, tablets and mobile phones. Dealers in turn have access to a management tool, along with an Appointment Ledger that provides service managers and BDC agents with the ability to better manage traffic flow in the service lane.
Dealers can also expect the tablet-based Advisor Check-In tool to help identify customers and their vehicles, “present a VIN-specific factory service menu with dealer pricing, and then conduct a digital walk around to identify issues and record dents and scratches,” according to the news release. “Customers get a fast, transparent and seamless experience that drives factory maintenance penetration and customer pay sales.”
