Chris Howie, Vice-President, Xtime
Xtime, a leading retention solutions provider for automotive manufacturers and dealer service departments, recently announced a partnership with Mazda Canada.
The arrangement results in Xtime becoming Canada’s exclusive provider for service scheduling via online, in dealership and mobile devices.
As a result of the partnership, Mazda’s 163 dealership service departments across Canada are now able to take advantage of Xtime’s service scheduling and check-in platform to improve the ownership experience and retention at all Mazda dealerships. Xtime’s Scheduling 7 gives Mazda owners quick and efficient access to dealership scheduling.
Chris Howie, Vice-President at Xtime, says that Scheduling 7 enables dealer service customers to browse online or through smartphones and select appointment times that are convenient to them based on availability, advisor and transportation. With this online access, customers can schedule any service or repair 24 hours a day, 7 days a week, while anyone in the dealership can answer the phone, address customer questions and book service orders.
In reference to Xtime’s Check-In 7 platform, Howie says that because Check-In 7 is designed to free up Mazda service advisors from their desks, it automates the check-in process and improves the quality of the walk-around, menu selling, tire selling and signed estimate process. “Advisors can spend the proper time to do a walkaround with the customer, make recommendations and ultimately handle the customer in a one-to-one relationship,” says Howie.
The result enables better CSI by reducing service drive waiting times for customers, while still allowing service staff to perform consistent and professional write-ups.
The Xtime Cloud powers both solutions and provides secure, consistent and accurate access to factory menus, dealer recommendations, declined services, pricing, promotions, shop availability, repair history and RO status.
Mazda dealerships can further utilize Xtime functions to retain customers and enhance the ownership experience through:
- DMS Integration: Certified, bi-directional integration with dealer management systems ADP, Dealertrack DMS, Reynolds and Reynolds, SERTI and more. Appointments booked via Xtime appear in the DMS and customer records are updated;
- Digital Service Menus: Online and easy-to-read menus provide manufacturer-recommended and dealer-preferred maintenance schedules based on VIN;
- Efficient Walk-Around Inspections: Service advisors can perform walk-around inspections and document vehicle condition directly on the Check-In 7-enabled advisor tablet. Vehicle history is only a click away.
In reference to the partnership, Neal East, CEO of Xtime said, “we are delighted to finally be working with Mazda Canada.” We are impressed with its commitment to providing an exceptional service experience to its customers and we’re committed to helping Mazda Canada achieve its vision.”
Mike Collinson, Senior Director of Customer Experience, Mazda Canada, added that “Xtime is a great addition to our Customer Service and Retention tools and we are excited about our partnership.”
Earlier this year, Xtime released the Xtime Retention System, the first end-to-end retention system for automotive retailers to solve the industry’s low retention and utilization problems. It is comprised of products that integrate key touch points of the service experience into a unified and easy-to-use system for consumers and service personnel.
For more information, visit: xtime.com or call (888) 463-3888.
