CRM and DMS providers say dealers are tired of multiple platforms. They want better integration, better data, and tools that will allow them to offer a better customer experience. When it comes to dealer demands, CRM and DMS providers can …
Global disruptions pose many challenges, but dealerships have to continue to adapt Two years into a pandemic that continues to surprise and disrupt the world, the auto industry, like so many others, is grappling with a host of complex challenges …
Why investing in an electric future is a “now” conversation, and what dealers can do to prepare for spring selling. The federal government has an ambitious goal: it wants all new light-duty vehicles sold to be zero-emission by 2035, which …
Let’s imagine two dealers talking about selling their businesses. What does that chat sound like? The world has changed over these past few years and it’s unclear whether it will revert to pre-pandemic norms. Many of us are positioning …
I interviewed some of Canada’s best-known dealers for a segment for the virtual CADA Summit held last month. It was a fun, lighthearted piece to help break up the day, and inject some dealer content into the event. One of …
Not-for-profit aims to recruit more Black talent to the auto industry—while working to ensure there are brighter opportunities for them when they arrive. More than a year after the launch of the not-for-profit organization Accelerate Auto, which strives to increase …
A look at the sales numbers reveals some interesting trends to watch. 2021 was by no means a “normal” year for Canadian dealerships. With supply chain issues and varying COVID restrictions at different times of the year, it would have …
A look behind the scenes helps shed light on why lenders reject many good clients, and what dealers can do about it. Some finance managers at dealerships are mystified when seemingly good financing applications are rejected, but in the hustle …
Several years ago, Bradley W. Lane, Associate Professor in the Urban Planning Program of Public Affairs & Administration at The University of Kansas, wrote an article reviewing a piece of research around what makes vehicle owners ditch the EVs they …
Dave Cantin, founder of the automotive mergers and acquisitions firm Dave Cantin Group, has started a not-for-profit fund called DCG Giving to support state of the art research and treatment for children with cancer in communities throughout the United States. …
Voicing dissent is part of democracy. Disrupting the economy is another matter altogether. It seems to me that nothing has polarized our society more than the oversight governments have imposed with respect to requirements and restrictions related to the COVID-19 …
There are pros and cons to different approaches, and it all depends on your people. During a recent assignment at a Toronto Cadillac dealership, I asked the Dealer Principal how many walk-in customers they had the previous month. He told …
