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Sales talking points for this economy

October 31, 2022

Overcoming customer objections to rising interest rates Both sales consultants and financial services managers are increasingly facing showroom and e-lead objections to higher interest rates on both new and pre-owned vehicles. Some customers are fully aware and reluctantly accept today’s …

Cross-Canada snapshot

October 31, 2022

BRITISH COLUMBIA Kot Auto buys second store on Vancouver Island The Kot Auto Group is expanding both their brand portfolio, as well as their footprint on Vancouver Island, with the recent acquisition of Woodgrove Chrysler in Nanaimo, a new and …

Give us a (new) brake

October 31, 2022

Could a revolution in automotive braking be on the horizon? Almost 100 years ago, Walter Chrysler triggered a revolution in automotive braking by fitting the new car bearing his name with standard four-wheel hydraulic brakes—a feature that would become ubiquitous …

Economy, whither art thou?

October 31, 2022

Over the last six months or so, we’ve seen the economic outlook go from strong to not strong. The expectation now is that we’re facing a recession through 2023. I thought it might be worth a slightly deeper look at …

Emerging and connecting

October 31, 2022

As we, as a society, emerge from the pandemic, and we, as an industry, see glimmers of the end of historic supply shortages, I’m doing a bit of a slow emergence myself, from behind the scenes to being a more …

Heightened anxiety

Uncertain OEM marketing trends, coupled with the economic forecast, have many dealers feeling uneasy about the future Each fall, as the summer winds down; sunlight hours get shorter and shorter, kids head back to school, and everyone seems to get …

Fixing your fixed operations process

October 31, 2022

There are many benefits to streamlining your service department When it comes to Fixed Operations, Wolfgang Koehler and Andy Campbell can best be described as “The Fixers.” They run an automotive consulting company called Firing On All Cylinders (FOAC) to …

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