U.S. dealerships are losing service customers at a steady pace, even as demand for repairs continues to rise. According to Cox Automotive’s 2025 Service Industry Study, dealers have lost 12 per cent of service visits to independent competitors since 2018, …
Auto Shield has appointed longtime automotive executive Scott Ashby as Senior Vice-President of Operations, marking a key leadership addition as the company continues its national expansion and digital transformation. The Oakville-based provider of protection products and claims administration solutions said …
Keyloop has been confirmed as the first official Technology Partner and a Platinum Sponsor of the 2025 Western Canadian Dealer Summit (WCDS), set to take place later this week. The annual summit brings together retailers, manufacturers, and technology providers from …
Carfluent has added a French language option to its dealership website platform, expanding access for French-speaking consumers in Canada and the United States. The new capability follows the company’s earlier rollout of Spanish-translated websites and is part of its ongoing …
Canadian Black Book’s Used Vehicle Retention Index edged down in October, falling to 137.0 points from 138.0 in September. The index remains 0.8 per cent higher than the same month last year. David Robins, senior manager and head of Canadian …
U.S. retail vehicle sales fell 6 per cent year-over-year in October as electric vehicle demand declined sharply following the expiration of federal tax credits, according to Urban Science. Battery-electric vehicle (BEV) and plug-in hybrid electric vehicle (PHEV) sales were the …
The Canadian used wholesale market recorded another week of price declines, according to data from Canadian Black Book. For the week ending November 1, overall wholesale prices dropped 0.41 per cent, reflecting continued softening across both car and truck segments. …
Why would Michael Croxon sell a majority interest in a car dealership business that has been part of his family for almost 60 years and is an integral part of the Greater Toronto Area to a B.C.-based dealership group? Following …
Brand loyalty is eroding across global auto markets as consumers grow more open to electric vehicles, online purchasing, and new entrants from China, according to a new report from Boston Consulting Group (BCG). The study, based on a survey of …
Clutch has appointed former BMO Financial Group executive Tom Flynn to its Board of Directors as the online used car retailer continues its national growth. “I’m excited to join Clutch’s board at such a transformative moment for the company and …
Canada’s new-vehicle market remained steady in October, with an estimated 159,000 units sold. That’s down just 1.8 per cent from last year’s Quebec-driven spike, according to DesRosiers Automotive Consultants (DAC). A year ago, Quebec’s pending cut to ZEV rebates triggered …
Used-vehicle prices in the United States have climbed to their highest point in 18 months, with the average model now selling for just under $25,000, according to new data from CARFAX. The price gap between some new and used vehicles …
