Oops…. they did it again
Quebec government’s ZEV strategy is like “déjà vu all over again” If you are under 30, the headline of this article “Oops, I did it again!” will be lost on you. Even so, I found it hard to believe myself …
Category: General
When technology and process kill the customer experience
I recently experienced a classic situation in which internal process completely reversed my perception of one of our major telecom providers. A few days prior to that, I had been into the store to return rented equipment after terminating services. …
Customer experience key focus for dealerships
As digital world expands, fewer customers will be visiting The demise of traditional brick-and-mortar stores is a story consumers are becoming all too familiar with. Online shopping continues to grow annually, and traditional sectors like the auto dealership industry are …
NADA 2018
Dealers ready for new and improved NADA event The National Automobile Dealers Association is preparing for its annual NADA event in Las Vegas, with plans to offer more workshops, a new speaker series and a greater focus on digital, according …
Automate your HR tasks
CADA is rolling out a new program aimed at taking the “pain and paperwork” out of managing HR, health and safety and compliance programs. The Canadian Automobile Dealers Association said it recognized that many of its members were struggling to …
GM’s Maven launches car sharing service in Toronto
Maven, a subsidiary of General Motors, has launched an urban car sharing service in Toronto, according to the company. “Toronto has a unique spirit. Residents are constantly on the go and want more sharing and mobility options,” said Julia Steyn, …
CBB announces 2018 Best Retained Value Awards
Canadian Black Book has announced the winners of its 2018 Best Retained Value Awards in 20 categories, along with an additional three in the overall brand group. Toyota dominated the list, coming in first in eight categories and taking two …
CBB golf tournament renamed in honour of Kathy Ward
The 21st annual Canadian auto industry golf tournament will take on a new name this year: The Canadian Black Book Kathy Ward Memorial Golf Tournament. The event, hosted by CBB, is meant to honour the company’s former CEO who passed …
Darryl Hilton named Kijiji’s Head of Automotive Sales
Kijiji Canada has named Darryl Hilton as its National Head of Automotive Sales, according to a company news release. Hilton brings with him 20 years of experience in the automotive industry in both supply and retail. He joins the Kijiji …
Jason Dale is ABSC’s new executive director
Meet Jason Dale, newly-hired Executive Director of the Automotive Business School of Canada (ABSC). Dale had only been on the job for about a week when Canadian auto dealer paid him a visit to get his sense of the program …
Ontario’s dealer industry generates over 50,000 jobs
The automobile dealer industry in Ontario generates 53,000 direct jobs and more than $37 billion in retail sales annually, according to a study by PwC Canada, commissioned by the Trillium Automobile Dealers Association (TADA). TADA has shown through its report …
Mind-blowing implications
Those that know me well sometimes accuse me of being more interested in the future than the present. It’s a fair observation, and when it comes to the auto industry, I do sometimes like to let my mind leap forward …
