Today’s consumers are less tolerant of businesses that can’t fix problems quickly enough — even if their expectations are unrealistic. With today’s consumers, it’s a game of inches — or seconds. Remember when the big debate about responding to prospects …
An important metric every dealer should keep an eye on. There’s a fair amount to learn about electric cars, the buyers, and how the vehicles are used in real life. One area with more than its share of myths and …
Some companies have evolved their technologies and features to the point that progress has clearly been made. Others appear to have made progress, but in reality did not quite reach that benchmark. In a previous lifetime as an automotive engineer, …
Data is the new gold, and with significant changes coming up and numerous industry players looking to get their hands on it, dealers will need to ensure they are an integral part of the process. For years dealers have allowed …
Without a doubt, the novel coronavirus will impact the Canadian automotive sector and its economy. Dealers should expect a high level of disruption. As I am writing this column, the novel coronavirus (COVID-19) has spread to more than 100 countries …
Keeping up with the annual Consumer Electronics Show can help dealers better prepare for the future. In my area of future mobility, one of the things I spend a lot of time doing is urging people to pay attention. If …
You might not have been able to get a seat inside the sold-out CADA Summit this year, but the Canadian Automobile Dealers Association is releasing presentations that you can download, along with video recap interviews with the speakers and keynotes …
Canadian auto dealer will continue to report on the impact of COVID-19 on the auto retail industry in print, digital and social channels during the crisis and during the recovery that will follow the crisis. As we write this, the …
In response to the coronavirus pandemic, Cox Automotive Canada and KAR Global are transitioning to Simulcast-only sales. Maria Soklis, President of Cox Automotive Canada issued a statement advising that Manheim’s live auctions will be suspended until further notice. “As such, …
Looking back, 2019 was a year of uncertainty for the automotive industry. Hurdles included plant closures, sales uncertainty, strife within the workforce, and production shifts. Yet, despite these challenges, DesRosiers Automotive Consultants Inc. has released a report showing that employment …
OpenRoad Group has implemented several health and safety measures at its dealerships in British Columbia and Washington state as the novel coronavirus (COVID-19) continues to spread. “Our goal is to continue to provide a safe and welcoming environment. That includes …
In the wake of coronavirus shutdowns at Nissan and Honda’s manufacturing factories in the Hubei province of China, the two companies have announced that they will resume manufacturing operations. According to David Leggett, the Automotive Editor at GlobalData, the news …
