Author: Todd Phillips

Are you the next Brian Benstock?

December 1, 2024

There aren’t too many people who can be the last presenter at a two-day conference with eight hours plus of speakers a day and can still energize and light up a room.  Mix in all the networking, social events, late …

Registration opens for 2025 CADA Summit

November 13, 2024

Registration is now open for the 12th annual CADA Summit taking place Feb. 12, 2025, at the Metro Toronto Convention Centre in Ontario. Organized by the Canadian Automobile Dealers Association, this perennially-sold out conference features high-level keynotes and panel discussions. …

Get an AI information edge

November 4, 2024

There has been a lot written about how the auto retail world will be impacted and disrupted by artificial intelligence, or machine learning.  With so many overly-hyped predictions, amid some self-serving promises of tech vendors hoping to make a quick …

Labour trends in the spotlight

October 1, 2024

2024 CADA Workforce Study explores wages, retention and turnover The findings of the 2024 CADA Workforce Study were just released, where a record number of Canadian Automobile Dealers Association (CADA) member dealers participated in an extensive study of the labour …

The people challenge

October 1, 2024

Getting the right people in place, and keeping them happy and productive is the surest proven path to dealership success, better customer satisfaction and profitability.  But why do so few dealerships get it right? Why are so few dealerships able …

Just communicate better with customers!

July 29, 2024

As an editor who covers the auto industry, sometimes I have an experience with a dealership that reminds me what it’s like being a typical consumer. Sadly, sometimes, the experience isn’t that great, and it reminds me our industry still …