Instead, lead by example. “Get on the phones, make appointments!” is one of the most single, dreaded statements to the panicked ears of dealership salespeople. Whenever walk-in traffic dwindles or when dealerships are behind their monthly sales target, sales managers …
For auto dealers, that may not necessarily be a bad thing. The past 16 months have been filled with stops, starts, restarts, more stops and more restarts. By the time this article comes to print, in the next few months …
It’s not as simple as just choosing a gasoline station and any available pump. As more battery electric vehicles (BEVs) come to market with increased range capabilities, early customer resistance to BEVs based on “range anxiety” concerns is gradually being …
For decades, the automotive industry has understood the value of the automotive enthusiast. The enthusiast, for whom their vehicle is much more than just a transportation resource, is the reason that magazines (and now their digital media channels) like Car …
The CADA Laureate winners featured in this issue are truly deserving of the award, and now join the ranks of a group of dealers who are legends in our industry. It’s tough to become a CADA Laureate. Really tough. Only …
Using your CRM to its full potential will enhance your ROI, but there is a strategy behind those increased profits. The CRM is the most under-used software in the automotive industry. That is according to PBS Systems CRM Consultant Jeremy …
Celebrating the best in the business in 2021 The Canadian Automobile Dealers Association (CADA), and its exclusive program sponsor — iA Dealer Services — have bestowed the Laureate award on three outstanding dealers per year since 2006. Each year, 3,000-plus …
Solutions dealerships can suggest to garage orphans. When selling electric vehicles, dealers repeatedly answer fundamental questions from new buyers: how to charge an EV at home, what model best suits a certain lifestyle, what EV maintenance looks like and more. …
Digital retailing and predictive analytics and tools can help improve your digital strategy. The automotive industry is one that has gradually adopted digital innovations as part of our retail environment. However, if our experiences with the pandemic have underlined anything, …
A financial expert takes a look at dealership financial statements and offers insights into what dealers might be missing. My profession is an interesting one. It’s often misunderstood and commonly discounted in the automotive industry. In a world of exotic …
We need a concrete border reopening plan that can be released immediately. At the time of this writing, the COVID-19 vaccine rollout in Canada and the United States is going full steam ahead. Within a few months, close to 200 …
Have you ever wondered what Carvana gets right? The answer is less about their giant vending machines and more about how they manage the entire customer journey—and really, the devil is in the details. If you check out their website, …
