Why don’t we train our fixed operations teams on customer service handling? I have been in the retail automotive industry since 1984. I have recently taken a step back from managing a dealership and after 39 years, I would share …
AMBASSADORSHIP For extraordinary service to the community and the industry PETER HEPPNER Preston Chevrolet Buick GMC Cadillac Ltd., Langley, B.C. Advice to others: This business remains one of great opportunities in my view. Where else can someone with little …
If the measure of a person is the respect gained from others, Don Durst has certainly made his mark in the Canadian automotive industry. Durst retired in July after 51 years in the auto industry, working the last 18 years …
Better tools and equipment, workshop technology, and communication and training can save time, boost profits, and put a smile on your technician’s face. Automating parts of a technician’s job to make life easier and free up time for other tasks …
BRITISH COLUMBIA Marv Jones Honda celebrates 50th anniversary Marv Jones Honda is celebrating 50 years of operation, though the founder has retired and passed the reins to his son while the original dealership has long since been replaced by a …
Operating a dealership these days isn’t for the faint of heart. Are you still in the game? At this point in 2023, we find ourselves in a very crazy world. Dealers have many outside influences to consider as they attempt …
Family members, friends, employees, civic dignitaries and presidents of various manufacturers honoured Joe Zanchin last Friday at a celebration for his 50 years in the automotive business as the Founder and Chairman of the Zanchin Automotive Group. Vaughan Mayor Steven …
Dealer Solutions Mergers and Acquisitions, better known as DSMA, announced that it has been recognized by the 2023 Report on Business ranking of Canada’s Top Growing Companies thanks largely to a three-year growth of 280 per cent. “Any successful growing …
Fraud remains a concerning issue in Canada’s automotive sector, with the latest attempt focused on a dealership in Belleville, Ont. According to daily police briefs for the City of Belleville, an investigation began on Sept. 28 regarding the fraudulent attempt …
North American electric vehicle charging network operator FLO recently confirmed a CA$60 million revolving credit facility from the National Bank of Canada, representing a boost from a $20 million facility in 2021, the company said in a news release. The …
U.S.-based Bill Marsh Auto Group is offering “free college” education as part of a new benefit to its employees and their families, the company announced in September via a LinkedIn post. The Degrees@Work program is a new partnership between Stellantis …
Cyril Leeder has left the Myers Automotive Group as its CEO to rejoin the Ottawa Senators as President, but will remain with the company as Executive Chair of the board. The 64-year-old joined Myers as its first CEO when hired …
