Canadian auto dealer senior editor Todd Phillips interviews Jake Stacey, EVP Sales & Training at LGM Financial Services, about the changing expectations for a better customer experience in the F&I office. Stacey works with dealerships to help improve their F&I training to ensure their experience measures up to what is expected in other industries.
Todd Phillips is the editorial director of Universus Media Group Inc. and the editor of Canadian auto dealer magazine. Todd can be reached at tphillips@universusmedia.com.
New vehicle prices in the United States were higher year-over-year in November, for the second consecutive month, as the average transaction price reached $48,724 — up $699 or 1.5 per cent from November 2023. The data was provided by Kelley …
Findings from a new Succession Readiness Report from MNP reveal that many retiring business owners, including dealers, are delaying or underestimating the importance of succession planning. In a news release about the report, MNP said these owners are leaving important …
A recent report from Clutch found that used vehicle prices in Canada have once again surged, as dealers face an electric vehicle rebate deadline and the risk of increased U.S. tariffs mount. Data from the company’s June 2025 Used Car Pricing …
Hyundai Canada recently held a Handprint Ceremony at Southtown Hyundai in Alberta and presented a $100,000 donation to the Stollery Children’s Hospital Foundation. The OEM did this through its charitable foundation called Hyundai Hope on Wheels to celebrate the hospital’s …
Cox Automotive has processed more than 10 million pounds of EV battery “black mass,” marking a milestone as the industry prepares for a growing wave of used electric vehicles, according to a company news release. The material, recovered through the …
With the holiday season gearing up, DesRosiers Automotive Consultants took a moment to consider what sort of vehicle Canadians are “asking Santa” for this year. The company surveyed 4,500 Canadian drivers to better understand their desires, and found that — …