Honda of Canada Manufacturing’s Plant 2, in Alliston, Ont. was recently awarded a Bronze ranking in J.D. Power & Associates’ 2013 Initial Quality Study. Additionally, two vehicles which are built at the Alliston complex, the Honda Civic and CR-V, also received top award status in Initial Quality. The vehicle awards are based on customer surveys following their purchase, while plant awards are based on the least number of manufacturing-related defects or malfunctions per vehicle.
“These results are a validation of the dedication of our associates,” remarked Betty Jones, Quality Division Manager for Honda of Canada Manufacturing. “Our associates work exceptionally hard to produce the best possible quality for our customers, so it is encouraging to see those efforts reflected in this year’s results. We are particularly thrilled to see Civic win its category because the 2013 Civic has some significant changes from its predecessor.”
Ali Woodley, Quality Leader at Plant 2, noted that taking the customer viewpoint has been key to the facility’s success. “We have an unwavering focus on what the customer wants. We listen to our internal and external customers. We address issues quickly and constantly check satisfaction. Ensuring we have ‘zero defects’ is a strong plant focus. Associates are very proud of the quality of our product and want to ensure we continue to meet the number one target!”
Honda and Acura products placed in the top three in seven of the ten segments in which they competed. In addition to the first-place finishes by the Canadian-built Civic and CR-V, the Honda Ridgeline took top spot in the midsize pickup class and the Acura TL was labeled best-in-class in the compact premium car category.
