Canadian auto dealer Senior Editor Todd Phillips interviews J.D. Ney, Director of Automotive Practice at J.D. Power Canada, about the findings of the J.D. Power 2023 Canada Customer Service Index—Long-Term (CSI-LT) Study. The report found the market for service was back to pre-pandemic levels, and dealerships gained ground on the aftermarket. Ney also discusses the consumer service experience at dealerships and what brands and dealerships can do to improve their scores.
After months of new-vehicle transaction prices in the United States holding above the average MSRP, prices are now trending down. That is according to data released by Kelley Blue Book, which found that the average price consumers paid dropped to …
Subaru Canada is taking a lead in brand-specific collision repair, by launching new resources for Subaru owners, directing them to specialized Subaru Certified repair facilities. The all-new collision website www.subarucollisioncare.ca links Subaru owners who have been in a collision to …
Canadian auto dealer senior editor Todd Phillips interviews Mathieu Pothier, Président Acura Trois-Rivières about his participation in the Dealer Panel at the Feb. 15 CADA Summit. CADA’s livestream of the event will feature French language captions so that French speaking …
The much anticipated in-person return to the CADA Summit 2023 was enthusiastically embraced by a sold-out crowd of appreciative dealers and CADA members, with another large group taking part through the live stream. Also broadcast in French closed captioning for …
Customer service satisfaction among owners of BEVs is 42 points lower than among owners of internal combustion engine (ICE) vehicles,according to the J.D. Power 2023 U.S. Customer Service Index (CSI) Study, released Thursday. This is contributing to a negative effect …
As part of an ongoing effort to make it easier for Canadians to purchase, charge and drive electric vehicles (EVs) across the country, on Monday, Jonathan Wilkinson, Minister of Natural Resources, kicked off “#EVWeek in Canada”, which will include zero-emission …
