Canadian auto dealer Senior Editor Todd Phillips interviews J.D. Ney, Director of Automotive Practice at J.D. Power Canada, about the findings of the J.D. Power 2023 Canada Customer Service Index—Long-Term (CSI-LT) Study. The report found the market for service was back to pre-pandemic levels, and dealerships gained ground on the aftermarket. Ney also discusses the consumer service experience at dealerships and what brands and dealerships can do to improve their scores.
About Todd Phillips
Todd Phillips is the editorial director of Universus Media Group Inc. and the editor of Canadian auto dealer magazine. Todd can be reached at tphillips@universusmedia.com.
BEV collision claims on the rise as sales slow
During the second quarter of the year, average claims severity for repairable MHEVs (mild hybrid electric vehicles) was $4,726 in the United States and $5,302 in Canada, according to a Q2 2024 Plugged-In: EV Collision Insights report published by Mitchell. …
Reynolds acquires Boston-based TSD Mobility Solutions
Reynolds and Reynolds has acquired Boston-based TSD Mobility Solutions, a company that designs and develops fleet mobility solutions for dealerships, OEMs, public automotive groups, and rental car businesses around the globe. “The company’s values align with ours, their approach to …
Unifor calls for surtaxes, enforcement to protect EV sector from China
As the federal government continues its consultations around potential policy responses to protect Canada from China’s unfair electric vehicle trade practices, Unifor is calling for the implementation of a series of tough and comprehensive measures. “The United States and the European …
Registration now open for CADA Summit 2024
It’s the second year of the return to the in-person event known throughout the Canadian auto retail industry as the CADA Summit — and registration is now open. Attendees will be gathering for this Valentine’s Day edition, as the conference …
GasBuddy releases annual Fuel Price Outlook, expects U.S. gas and diesel prices to drop
Software company GasBuddy recently released its annual Fuel Price Outlook, which shows an anticipated decrease in gasoline and diesel prices this year in the United States. The news may also prove of interest to dealers in Canada, as what happens …
A familiar face is back to run TD Auto Finance
Sometimes when you work in the auto industry, you just can’t seem to escape it. It grabs you. Michael McGhee, the new Senior Vice-President and Head of TD Auto Finance Canada is back in the role for a second go-round. …