Video interview: J.D. Power’s J.D. Ney discusses new study around impact of driving, vehicle ownership on auto service sector

J.D. Ney, Automotive Practice Lead at J.D. Power Canada, discusses the company’s
2021 Canada Customer Service Index—Long-Term (CSI-LT) Study that considers the impact of driving and vehicle ownership on the automotive service sector, and what that means for dealers across the country.

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