Customer experience management provider Dealer-FX plans to offer a more enhanced integration with its DMS software provider partner, PBS Systems.
“We’re excited to offer a more complete integration with PBS Systems for our dealership customers,” said Gary Kalk, President and CEO of Dealer-FX. “The benefits of this enhanced integration will help our dealers streamline service department operations, plus it will simplify the repair order and scheduling process.”
The more comprehensive partnership between the two providers means Dealer-FX can offer the following service enhancements to PBS dealerships:
Service Appointment Data Pull: Dealer-FX can now take current and future service appointments from the dealership DMS, and the company can help generate a better listing for the Appointment Manager.
Open RO Data Pull: For the comparison of appointments with DMS originated ROs, and to identify shown and missed appointments in the Appointment Manager and VIN Customer Search, among other things.
On-Demand Customer Search by VIN: Finally, this enhancement allows you to search customers by VIN from Advisor Check-in and Appointment Manager so PBS dealerships have the most up-to-date customer and vehicle information.
