“The contrarians are forecasting the demise of dealerships as we currently know them. These reports have largely been written from external perspectives and often confuse the evolution of vehicle propulsion and consumer e-commerce capabilities with the contributions dealerships will make in the future.”
“Franchise dealers are in the best position to build and maintain relationships with local customers and to execute on brand promises and commitments. Brands have no desire to replicate what already exists but they might want to perfect it and make more consistent customer omnichannel experiences.”
“Connected vehicles will become commonplace. This will set in motion connected dealerships. Dealerships will become the conduit and repository of connected world data and real world customer relationships.”
“Vehicle ownership will remain the mainstay for the foreseeable future as consumers need reliable and flexible transportation to facilitate employment and lifestyle choices.”
“Only half of responding dealers indicate that their brand has shared its long-term vision and of those the overwhelming majority believe their dealership is well positioned to take advantage of that shared vision.”
“The consumer is looking for transparent, fast and easy. OEM direct to consumer, in the short-term at least, is an experiment for a few and pipe dream for many.”
“Pay per use has coexisted with vehicle ownership for decades. The expansion of pay per use alternatives in and of itself does provide for the extinction of vehicle ownership as some predict.”
“Robots will assist service technicians in our service bays by 2030.”
