Porsche to improve technical services with AR glasses

Porsche has introduced a new way of improving technical services at dealerships with the introduction of its Augmented Reality glasses.

Known as “Tech Live Look,” the company’s specialized eyewear allows a remote support team to see exactly what the service technician is seeing — in real time.

“Our main goal is to provide a better overall experience for our customers. Tech Live Look allows us to be more efficient and helps get vehicles back in the hands of our customers faster, all while still delivering exceptional service quality,” said Klaus Zellmer, President and CEO of Porsche Cars North America.

The technology incorporates the AiR Enterprise software platform from Atheer (a provider of AR solutions), so that the service technician at the dealership can instantly connect with remote experts to help identify and resolve issues quickly and efficiently.

“It can also help decrease service resolution time by up to 40 per cent, based on the findings of a pilot program undertaken in July 2017 at eight Porsche dealerships in California, Florida, Indiana, New Jersey, and Washington, along with one in Canada,” according to the news release.

The lightweight smart glasses also feature projection technology, a high-resolution, auto focus camera, and an LED to increase visibility in dark spaces such as the engine compartment. The support team also has the ability to take screenshots and project technical bulletins and instructions onto the surface of the glasses.

“This type of information exchange is far more efficient than sending emails and photos or explaining complex technical issues over the phone,” Porsche said in its news release.

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