Staggering employee turnover has parts and service departments fighting to keep their technicians.
Adayana Industry Group noted a new staff member for the Lube Tech position in a repair centre must be hired almost four times a year. That’s because this position has a turnover rate of nearly 400 per cent.
Adayana, the makers of online course content aimed at helping technicians become ASE-certified, has come out with a white paper to better measure and manage technician turnover.
Bill Sapielak, Automotive Business Services Manager for Adayana and author of the white paper, looks at the hard and soft costs associated with employee turnover, and breaks it down into models that are easier for managers to understand.
He also addresses the challenges faced when the candidate pool is made up of transitioning staff.
“In the automotive service industry, it is common for people to come and go,” said Sapielak in the white paper.
“If a business can use strategic measures and adopt tactics that can help lengthen the “employment duration” of the transient employee, and potentially move a transient employee to one of long-term employment, the business will realize significant gains with employee efficiencies, improved CSI, reduced hiring and on-boarding costs, and a bolstered organizational culture and morale,” he added.
You can download the full white paper here.
