There’s lots of chatter about EVs, and some of it paints an inaccurate picture of the industry’s views. There was an article with the above-noted title written by a staff member with the Union of Concerned Scientists in the United …
Part 2 of 2 When it comes to trade-ins, embracing and updating your in-store and online sales process can represent one of your biggest opportunities for improved trade-in acquisitions and an improved customer experience. Fumble Many dealerships appraise the trade-in …
Your main focus and commitment should still centre around offering thoughtful and transparent customer service. As the automotive retail sector continues to navigate its way through COVID-19, many aspects of how we do business have changed as part of our …
A number of automakers are proponents of eFuels, also known as synthetic liquid fuels. That the future of the automobile not only will be, but must be electric, is now dogma. It’s bombarding us from all directions — through the …
Dealerships selling EVs may need to take a lesson from NHL teams. Is your dealership an authority on electric vehicles? If so, ask yourself this: Is it your store, or is it the EV experts in your team that provide …
While the department may appear slow to evolve due to compliance with regulations and other government rules, F&I innovation is gaining momentum and its tools are quickly evolving. The Finance and Insurance (F&I) department may seem slower to evolve than …
Does your dealership’s health and safety plan include employee screening, record-keeping and audits? As the pandemic rages on, with new variants of the virus in Canada, it is now more important than ever to ensure that dealerships and their staff …
Howard Thompson is the new vice president of sales distribution and OEM relationships for TD Auto Finance, taking over for Gino Cozza, who retired in January 2021. He brings more than 30 years of industry experience to the job, having …
We thought we’d be on the downside by now. Case loads dropping. Economies opening. Stress levels associated with the pandemic easing back. We thought that’s where we would be by mid-April, but it’s absolutely not where we are. Instead, for …
New and used vehicle sales in Canada will always fluctuate, and there’s not much dealers can do about it. Even the most agile dealership, with the best marketing outreach and customer retention strategies, will experience events that nip into the …
Technology and software are transforming the dealership service experience. The modern fixed ops department and its suppliers were already shifting pre-pandemic, and continue to do so around the themes of greater efficiency, automation, transparency, seamlessness, and improved customer experience. Hunter …
OpenRoad Auto Group has been named one of Canada’s Best Managed Companies for the ninth consecutive year, earning the dealer group a top spot within the Platinum Club designation. This year’s program award winners are among the best-in-class of Canadian-owned …
