On April 6, TD Auto Finance announced that the company remains open, and offered some information on how it plans to support dealers and customers impacted by the novel coronavirus situation in Canada.
“If your personal auto loan customer is directly impacted by COVID-19 and as a result is facing financial challenges, we are pleased to introduce a digital option for existing TD Auto Finance customers to request payment deferral,” said the company in a news release.
The form is accessible via the company’s website. TD Auto Finance said customers can submit a request online to review and potentially receive up to two months’ payment deferral.
The company also advises using the following digital options during the COVID-19 crisis:
- Obtain payout quotes through Dealertrack or by email to TD.TDAF_Payout@td.com.
- Process lien payouts electronically without entering a branch or relying on mail. To access our dealer direct withdrawal, please complete the Direct Withdrawal Authorization form available on your portal and email it to TD.TDAF_Payout@td.com.
- Continue to submit funding documents by email to tdaf_documents@td.com or by fax.
“We also recently introduced a temporary process to help you deliver your pending deals,” said TD Auto Finance. “More information was sent directly to dealers with the details.”
TD Auto Finance Commercial Banking Auto Centres will remain open during the COVID-19 pandemic, with 24/7 access available through online banking and through each person’s Dealer Finance System, to help manage inventory.
“We will keep you updated as the impact of COVID-19 evolves. If you have any questions in the meantime, your Dealer Relationship Manager is available by phone and email to help you,” said TD Auto Finance.
