With more shoppers tire kicking EVs, the industry has to be ready to provide accurate and useful answers Disruption is feeling like a highly overused word of late. The business media, as well as more than a few LinkedIn members, …
Observations on the global changes that will impact Canada: Part 2 of 2 In Part 1 of our special report on the Global IAA Mobility conference held in Germany, we took a look at the major players and their ambitious global growth …
Observations on global changes that will impact Canada: Part 1 of 2 The IAA Mobility conference held in Germany recently was deemed a success with more than 500,000 visitors coming to see new vehicles, brands, innovations and trends. Having moved …
The automotive world can learn a lot from how other industries consistently deliver amazing guest experiences. Six years into my career, I made a significant pivot—from Xerox and the world of office printers to automotive when I joined the …
Auto dealers who evolve, have a different, but bright future. In 2019, Forbes magazine offered one of the best descriptions of disruption I’ve read: “Disruption is rarely invited… it is almost always forced on us, particularly in a mature industry, …
What are the implications for dealers of brands that exhibit vs. those that don’t? Does an auto show deliver a return on investment for exhibiting brands? This was one of many questions that that Jason Campbell, General Manager, and his …
Order-to-delivery is going to be with us for a while, and we need to improve our approach for how we keep our customers in the loop. The rules of the game have changed. If you think back to the days …
New streams of revenue are out there for those who are willing to adapt The future is green, or at least moving closer to zero emission in the coming decades. The recent new vehicle registration market share figures from S&P …
I’ve never thought of myself as an early adopter. If my lovely wife had a dollar for every time she encouraged me to “try something new”—say other than navy blue sweaters or penne a la vodka when we go to …
How can dealers manage the new subscription-based upgrade model without alienating consumers? Herbert Diess, former CEO of The Volkswagen Group, commented at the end of June that global revenues for the automotive industry are forecast to reach circa CAD $6.5 …
We are old enough to remember when economists, sociologists, and futurologists alike, predicted the end of the long hours culture in favour of a new utopia called the “leisure society.” The argument ran in the 1960s and 1970s that technology …
What can Canadians learn from the European experience with selling electric vehicles? The Canadian auto dealer team asked me to reflect on lessons learned from the growth of electric vehicles (EVs)—battery electric vehicles (BEVs) and plug-in hybrids (PHEVs)—over recent years …
