Planning to fail
Planning is considered the single most important element of the administrative process. The higher up the ladder you are the more the involvement and time devoted to planning. If it is so important why are so few service managers …
Author: Wolfgang Koehler
Tackling the employee engagement crisis
We are losing too many employees — and some fixes won’t cost you any money To quote Jack Nicholson from the movie A Few Good Men: “You can’t handle the truth!” The truth is — we are in a crisis. I …
