News

Taking F&I out of the box

April 26, 2023

The rise of digital automotive retailing has changed the F&I game The automotive industry has come a long way since the days of customers walking onto the lot and spending hours perusing the showroom floor. The rise of digital automotive …

What does DMS mean in 2023?

April 26, 2023

The DMS is the ‘source of truth’ for your information. It’s that system of record, and it connects everything The Dealer Management System (DMS) is a ubiquitous term for anyone working in auto retail. What does it mean today? In …

The agency model: is it coming?

April 26, 2023

Dealers keep watchful eye on OEMs as some attempt to move the goalposts on their relationship status There is a growing anxiety among dealers throughout the world who  are concerned about manufacturers either considering or actively changing the method in …

Treating guests like, well, guests

April 25, 2023

We write a lot about the future of the automotive retail experience, and at times it seems like it’s a lot of theoretical discussions that don’t necessarily make it to the sales floor and service bays of our dealerships. Being …

A story of brand risk

April 25, 2023

In a world of social media, where anyone can publish to the world and any given story can take off and reach an audience of thousands, companies need to be particularly careful about how their actions might be seen. It …

TADA changes its name to MVRO

April 25, 2023

The Trillium Automobile Dealers Association is changing its name to the Motor Vehicle Retailers of Ontario. TADA Executive Director Todd Bourgon said the name change will make it more easily understood and identifiable. “During the COVID pandemic when stakeholder and …

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