Changing up the game
As the industry returns to a more normal state, dealers will have to adapt and adopt some of the best practices from the pandemic. As we move past the midway point of 2023, it’s important to take stock of how …
News
Stay alive until twenty twenty-five!
Words for the wise as dealers navigate the murky waters ahead. As I was driving to a meeting this morning and listening to Squawk Box on CNBC, they were discussing the current state of the economy and what could lie …
Reuters Automotive Retail event probes industry’s future
The pace of change in automotive is truly staggering, and coming from all sides in terms of new products, electrification, evolving retail models and ever changing customer experiences. To try to make sense of it all, Reuters Events held a …
Playing by the rules
Greater scrutiny means dealers need to remain vigilant about complying with financial services regulations The regulatory environment for Financial Services in the automotive industry is always in a state of evolution. Regulators conduct market research and respond to customer complaints …
Are you really ready for EVs?
To state the really obvious, ready or not, EVs are coming. Maybe not at the pace some expect, and some brands will be much faster to produce vehicles than others, but make no mistake — they are set to transform …
Today, 5 years from now
A few weeks back I delivered a presentation to the Automobile Dealers Association of Newfoundland and Labrador. I was part of the agenda for their annual meeting, and it was a pleasure to be back on the Rock speaking to …
Why don’t customers like buying cars?
OEMs demand it, customers expect it, and dealers want to deliver it: a great customer experience. We talked to dealers to find out how they are adapting. Kate Latis, who began selling cars in 2020 with Maranello BMW in Vaughan, …
The road to a better tomorrow
The path forward for Finance and Insurance involves change, improvement, innovation, and surviving a more watchful regulatory environment. Andy Mayers, Lender Solutions Strategist at Dealertrack/Cox Automotive, made an interesting comment when discussing the future of financing in a 2023 Reuters …
Transitioning from customer service to customer experience
The new battleground for success is providing an unrivalled customer experience. But what does that really mean? The terms “customer service” and “customer experience” are commonly used interchangeably. There are, however, key differences between the two, and offering great customer …
Cross-Canada snapshot
BRITISH COLUMBIA NCDA reveals winners of Green Star Dealer Awards The New Car Dealers Association of BC (NCDA) recently announced the winners of the Green Star Dealer Awards, which are meant to highlight the outstanding work a dealership has done …
Want career growth? Try these tips
Sharing secrets to career success in the C-suite for automotive executives. Dealerships are complex organizations. Success factors are constantly changing so it’s important that your executive team is nimble and well rounded. They must be adaptable and have strong problem-solving …
Need another technician?
They might already be working for you but you just don’t see them. How do we know if our workshops are working at their maximum? Stand up, walk to the service manager and ask them: What was our shop productivity …
