Reynolds and Reynolds launched Click-Chat-Buy, a new live chat system the company developed to work on car dealer websites developed by Reynolds Web Solutions.
The system enables dealership personnel to chat online in real time with consumers as they are browsing the dealership’s website. The system is available for free for current Reynolds WebMakerX customers. (www.clickchatbuy.com)
“The faster a dealership can respond to a lead, the more likely they are to convert that lead into a sale,” says Trey Hiers, vice president of Marketing for Reynolds. “We’ve developed the added capability for dealerships to connect instantly – and easily – with consumers on the dealer’s website by using live chat. It’s one more way for dealerships to build the customer relationship. This new tool also offers consumers an instant avenue for answers.”
The company says its Click-Chat-Buy chat system will help dealers:
• Communicate more effectively with customers;
• Increase lead conversion and sales;
• Increase customer satisfaction; and
• Increase customer retention and loyalty.
Reynolds uses the same live chat functionality of Click-Chat-Buy for dealers to quickly and easily live chat with a Reynolds Web Solutions support representative. “Click-Chat-Buy is the latest example of how Reynolds is combining our product development capabilities with a thorough understanding of retailing in the dealership. This new product will make the Web an even more productive extension of every dealership to connect with consumers, build the customer relationships, and deliver business results in the dealership,” says Hiers.
The company says its Reynolds Web Solutions provide tools to help dealerships create and manage their complete digital marketing strategies. These include award-winning car dealer websites, mobile marketing, paid search, inventory management, and service department solutions, as well as optimized SEO, social marketing, and digital reputation management services.
For more information visit: http://reynoldswebsolutions.com
