Waiting for the next shoe to drop
As dealers brace for what comes next, they need to factor in their succession plans As I sit here today and look back on the first few months of the year, I must say that the results are much better …
Category: Aspects Of Operations
Stay within your capabilities
It’s important for dealers to communicate to their teams during uncertain times As I sit here the Sunday after Liberation Day and ponder what the U.S. administration has done, I can’t help but be distracted by the abundance of “expert opinions” that …
Low hanging fruit in a confused market
There’s lots of opportunity, but it will require hard work and fresh approaches In 2023, I wrote an article called, Staying alive until 2025. At the time I wrote that article, things were unsteady on the back of both COVID …
The importance of team
In uncertain times, one thing is for certain: you need to motivate your team In my previous column, I highlighted that 2025 will be anything but normal. With businesses in general, and dealerships in particular, facing so much uncertainty, the …
Mr. Magoo is back in town
There’s a murky picture of what lies ahead for auto retail in 2025 and you can’t believe everything you read For as many years as I can remember, the dawn of a new year was normally greeted with much anticipation …
Is the time right?
Uncertain times are having dealers wondering about their exit timing Many of us are looking forward to watching 2024 ride into the sunset. With eager anticipation, we are hoping to see a red sky followed by a year of dealer delight. …
Learning to live with confusion
Clarity would be great, but flux remain the order of the day Canadian interest rates declined another quarter point this morning, with hints of more declines likely in the coming year. This is good news for Canadians who are on …
Challenges abound for dealers
There are mixed signs in the market, and some dark clouds dealers need to keep their eyes on. Looking back over the years, the job of a dealer used to be quite simple: unlock the doors, and the customers either …
Small steps could lead to big gains
We are living through a major industry shift. The signs are all around us. As I look back over the articles and reports of the past few years, many of the predictions and observations about the future of our industry …
Living with uncertainty
Dealers are facing one of the most uncertain periods in their history. Time will tell how it will unfold. Stay vigilant. The challenges facing automobile dealers are increasing at an alarming rate. The forces of nature that historically impacted automobile …
Why momentum matters
Seems like you can’t get your dealership out of second gear? Maybe it’s time to rethink your approach. Is your dealership experiencing momentum? Momentum is a term generally used to describe forward physical movement. its effects, however, can apply to …
AI and customer impressions
Machine learning is part of our operations. But we need to build proper safeguards to deliver a great experience. I really like this time of year. It’s when pundits from many walks of life opine on where our automotive business …
