Your service advisors play a key role in keeping your business successful. I believe that the service advisor has the most important job in the dealership. If you think about the relationship between the service advisor and the customer, …
Using social media well can help attract and retain key talent I always tell managers that they are always in HR mode. I tell them how they should always be thinking about how to grow their team and develop existing …
Based on our observations most dealerships are missing out on opportunities for tire and alignment sales When we ask general managers or dealer principals: “Are you in the tire business?” 99 per cent of the time the answer is yes. Once …
A reflection on leaders that have truly made a lasting impact I was recently on vacation with my wife in Europe and we decided to stop in Zug, Switzerland where we used to live for a year. We wanted to …
Canadian auto dealer columnist Wolfgang Koehler shares what female techs told him about what it’s like being a woman in our industry. We can do better. In the previous issue, I wrote about a personal account of a female service technician …
Canadian auto dealer columnist Wolfgang Koehler shares what female techs tell him about what it’s like working in our industry. We can do better. It is sad to think that gender bias is still going on as we enter 2025. …
Planning is considered the single most important element of the administrative process. The higher up the ladder you are the more the involvement and time devoted to planning. If it is so important why are so few service managers …
We are losing too many employees — and some fixes won’t cost you any money To quote Jack Nicholson from the movie A Few Good Men: “You can’t handle the truth!” The truth is — we are in a crisis. I …
