Own the customer
If you don’t, your competition will Six months after the fact, at the height of summer, the Winter Olympics are now a distant memory. But they can still remind us of a lesson worth learning. Did you watch the Olympics? …
Author: Jim Bell
Does size really matter?
It might, but that doesn’t mean bigger is always better A number of dealerships in the last 12 months have experienced severe decreases in their customer-paid work orders for multiple reasons that are not always easy to identify. But it …
