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Social overload

Social overload

April 17, 2010 at 12:22 pm Comments are Disabled

Dealers are feeling the pressure on social media, but common sense has to prevail When I was younger — much younger — I played many different sports while growing up. One thing I remember clearly is how important it was to be aware of your teammates’ locations on the ice […]

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The danger of anecdotal experience

The danger of anecdotal experience

April 17, 2010 at 2:09 am Comments are Disabled

Resist simple explanations that fit too easily We’re taking a video crew to the Canadian Automotive Institute at Georgian College to record the launch of Dennis DesRosiers’ new book, Best of Observations. This book is a collection of Dennis’ favourite writings from his many years analyzing the automotive industry. It […]

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Turbulent times call for a plan

Turbulent times call for a plan

March 17, 2010 at 12:22 pm Comments are Disabled

Now is a good time to review yours Conversations I have had with dealers over these past few months indicate that there is much confusion and concern… and just as much opportunity. I cannot recall a time where so many differing views exist on the short-term future depending on the […]

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If you only make one resolution…

January 16, 2010 at 9:51 pm Comments are Disabled

Here’s one to take to heart. It’s a new year, a time to make resolutions (maybe break resolutions) and generally approach our endeavours with fresh perspective and hopefully, renewed energy. So where should you start? Here’s my suggestion: from this point forward, assume every customer is well informed and treat […]

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