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Getting help with hiring

May 21, 2010 at 2:55 pm Comments are Disabled

Because square pegs don’t fit round holes W hen does it make sense to work with a recruiter? When is that the best strategy for hiring new staff? It all depends on the circumstances. While Steve Quinn (Quinn Automotive Group) has a firm policy of promoting from within, he uses […]

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Cautious optimism

May 21, 2010 at 2:46 pm Comments are Disabled

A healthy perspective to maintain Over the course of the Canadian International Auto Show in Toronto and the NADA convention in Orlando, in February, we had the opportunity to talk with key players from every facet of the auto industry, including the heads of almost all the Canadian OEMs. Without […]

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Of software and people

Of software and people

May 17, 2010 at 12:49 pm Comments are Disabled

A lesson in how not to satisfy customers As I am writing this article I am crisscrossing the USA trying to get to Los Angeles from South Carolina. I am actually on vacation but duty calls and a quick jaunt across the continent is in order this evening. Back tomorrow […]

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Used Vehicle Price Index continues to fall

Used Vehicle Price Index continues to fall

April 21, 2010 at 6:15 pm Comments are Disabled

Third consecutive month of decline The ADESA Canada Used Vehicle Price Index for January, prepared by ALG Canada, reflected a weakening of approximately one percentage point from December, seasonally adjusted. Overall auction values were flat as the expected seasonal improvement did not materialize. A third consecutive monthly decline in resale […]

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Cautious optimism is the mood for 2010

Cautious optimism is the mood for 2010

April 21, 2010 at 5:50 pm Comments are Disabled

January sales up from 2009 but down from historic norm There was good news and bad in Canada’s new-vehicle sales results for January. While overall sales were up 6.2 percent from the very low base of January 2009 (which also had two fewer selling days), they were down 6.5 percent […]

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Recall frenzy is bad for the whole industry

April 21, 2010 at 2:32 pm Comments are Disabled

But the system is working as it should It’s been over a decade since the subject of automotive recalls has received as much public, political and media attention as it has recently. Back then it was Ford on the hot seat; now it’s Toyota. But the point is, it could […]

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Social overload

Social overload

April 17, 2010 at 12:22 pm Comments are Disabled

Dealers are feeling the pressure on social media, but common sense has to prevail When I was younger — much younger — I played many different sports while growing up. One thing I remember clearly is how important it was to be aware of your teammates’ locations on the ice […]

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The danger of anecdotal experience

The danger of anecdotal experience

April 17, 2010 at 2:09 am Comments are Disabled

Resist simple explanations that fit too easily We’re taking a video crew to the Canadian Automotive Institute at Georgian College to record the launch of Dennis DesRosiers’ new book, Best of Observations. This book is a collection of Dennis’ favourite writings from his many years analyzing the automotive industry. It […]

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