The problem solver: Mohammad (Shah) Shahzad

Go ahead, make my day!

Go ahead, make my day!

November 9, 2012 at 9:45 pm Comments are Disabled

What do you do when an angry customer wants to speak to your boss? You can’t manage a successful dealership without having customers, and unfortunately, where there are customers, there are also difficult customers. We’ve all had to deal with them in varying degrees: those that argue, yell, and get […]

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Your customer is king

Your customer is king

October 5, 2012 at 6:51 pm Comments are Disabled

They come in all shapes and sizes — but you need to treat them all like royalty In this regular feature, a customer service specialist will teach you how to masterfully handle difficult customer disputes that arise in your dealership. In this installment, he tackles the good, bad and ugly […]

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How to defuse difficult disputes

How to defuse difficult disputes

September 1, 2012 at 1:43 am Comments are Disabled

SIMPLE TIPS TO TURN PROBLEMS INTO PROFITS In this new regular feature, we introduce you to a remarkable customer service specialist who will teach you how to masterfully handle difficult customer disputes that arise in your dealership. One customer complaint that doesn’t get settled might be an isolated incident that […]

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How to tackle the angry bear

How to tackle the angry bear

July 1, 2012 at 5:36 pm Comments are Disabled

Tips to soothe a raging customer In this new regular feature, we introduce you to a remarkable customer service specialist who will teach you how to masterfully handle difficult customer disputes that arise in your dealership. It takes patience and calmness when dealing with difficult customers who are raising their […]

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Convert complaints into compliments

Convert complaints into compliments

June 4, 2012 at 8:04 pm Comments are Disabled

New problem solver column debuts In this new regular feature, we introduce you to a remarkable customer service specialist who will teach you how to masterfully handle difficult customer disputes that arise in your dealership. Whether you’re selling automotive products or providing services, customer satisfaction is crucial for customer retention […]

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