The problem solver: Mohammad (Shah) Shahzad

Great expectations aren’t always easy to meet

Great expectations aren’t always easy to meet

December 22, 2015 at 6:58 pm Comments are Disabled

MANAGE EXPECTATIONS AS SOON AS THAT CUSTOMER WALKS THROUGH THE DOOR Understanding customers’ expectations is a prerequisite for delivering superior service. But the nature of customer service expectations and how they are formed has remained ambiguous. Researchers have defined customer service expectations in a variety of ways but there isn’t a […]

Read more ›
Perception is everything

Perception is everything

October 25, 2015 at 9:08 pm Comments are Disabled

A DEALERSHIP MIGHT THINK IT’S PROVIDING A POSITIVE EXPERIENCE BUT A CUSTOMER MIGHT SEE IT DIFFERENTLY Providing quality customer care is the desired goal for every dealership. As the competition in the market continues to increase, one of the main things that will differentiate dealerships moving into the future will […]

Read more ›
The gift of complaints

The gift of complaints

October 16, 2015 at 2:06 am Comments are Disabled

EMBRACE CUSTOMER COMPLAINTS. THEY COULD BE GOOD FOR YOUR BUSINESS. Virtually every dealership encounters customer complaints from time to time. Sometimes it’s easy to get caught up in the complaints and lose track of how many satisfied customers say nothing at all. What’s worse is forgetting how valuable a customer […]

Read more ›

Education starts at the dealership

July 8, 2015 at 11:34 pm Comments are Disabled

THE CORNERSTONE OF ANY CUSTOMER SATISFACTION STRATEGY IS TO EDUCATE YOUR CUSTOMERS FIRST When you’re marketing to customers, you’re trying to sell them your products or services. But when you’re educating customers, you’re helping them understand the benefits of your products and services. Customers can find information anywhere these days, […]

Read more ›

It’s not too late

June 17, 2015 at 8:33 pm Comments are Disabled

VANISHED CUSTOMERS ARE YOUR HIDDEN TREASURES. WIN THEM BACK TO SUSTAIN YOUR SUCCESS Customers are the foundation of your business. Exceeding their expectations by respecting and rewarding their patronage is the best way to win back their retention and loyalty with your dealership. If customers feel your dealership’s products or […]

Read more ›
Tackling the tough threats

Tackling the tough threats

April 24, 2015 at 2:42 pm Comments are Disabled

Angry customers are part of any retail experience. Assessing and defusing their concerns requires a deft hand OCCASIONALLY, WHEN A  CUSTOMER becomes extremely angry or frustrated and their temper reaches a boiling point, they may threaten to take serious action against you or your dealership to attempt to get what […]

Read more ›
A satisfied customer

A satisfied customer

March 20, 2015 at 3:15 pm Comments are Disabled

Building and bonding better customer relationships within a dealership Having a dedicated Customer Relations Department is important in the daily operations of any dealership. This department is the front line between an organization and its customers. Working together to meet the needs of your customer establishes excellent customer service and […]

Read more ›
Handling customer complaints on social media

Handling customer complaints on social media

January 8, 2015 at 2:21 pm Comments are Disabled

Your dealership’s good reputation can be lost in the blink of an eye when customers get vocal on social media Social spaces are a voice and a contact point for your dealership business, so it’s only natural that your customers will use these them to enquire about products or services, […]

Read more ›
Canadian auto dealer