The problem solver: Mohammad (Shah) Shahzad

Top 10 tips for excellent customer service

Top 10 tips for excellent customer service

December 22, 2016 at 4:09 pm Comments are Disabled

Treat customers with respect, and they will come back It takes patience and special skills to excel at the customer service game. Working in the customer service industry could be one of the biggest challenges in your life. Regardless of what type of retail industry you work for, customer satisfaction […]

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It all starts with respect

It all starts with respect

October 26, 2016 at 4:47 pm Comments are Disabled

Treat customers with respect, and they will come back Respect is the backbone of customer service. Respecting your customer is really just about treating them the way you would like to be treated. It’s a known fact that before we can expect to be respected, we first have to show […]

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The power of positive thinking

The power of positive thinking

September 15, 2016 at 8:30 pm Comments are Disabled

Having a positive attitude can make a lasting impression on your customers Customers may not remember the colour of the shirt or tie you wore or the exact words you said, but they will remember your attitude. Projecting a positive attitude is the only way to make a good impression […]

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The real deal

The real deal

August 4, 2016 at 2:58 pm Comments are Disabled

Genuine customer service is so much more than just solving problems or addressing complaints. At the heart of providing a genuine product and service, we must care first about our obligations and the customer we serve. Dale Carnegie once put it best: “People don’t care how much you know until they know how much you care.”

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Decoding your customers

Decoding your customers

June 13, 2016 at 3:47 am Comments are Disabled

Knowing your customers can help keep them satisfied Your customers are important sources of information. The more you know about them, the easier it can be to enhance their satisfaction. That’s why it’s important, especially from a customer relations perspective, to know how to create an accurate customer profile that […]

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When push comes to shove

When push comes to shove

May 4, 2016 at 12:55 am Comments are Disabled

Customer objections can be difficult to identify and handle, so many service providers fear them. However, objections communicate important and valuable information about customer concerns, needs, and fears. Most objections revolve around an array of issues and can be effectively handled with a simple reframing process that puts the issue […]

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Grin and bear it

Grin and bear it

March 8, 2016 at 9:24 pm Comments are Disabled

TURN ANGRY CUSTOMERS INTO ADVOCATES WITH SOME SIMPLE TIPS Customer complaints are an unavoidable part of any retail industry. The automotive industry is one of the largest customer service industries in existence. Even if your dealership has the best location, the best price, and the best product/service, it is doomed […]

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Building trust is hard, losing it is easy

Building trust is hard, losing it is easy

March 7, 2016 at 9:37 pm Comments are Disabled

GAIN YOUR CUSTOMER’S TRUST, AND YOU’LL HAVE THE ULTIMATE COMPETITIVE ADVANTAGE Trust is the emotion that propels customers to the side of the gap between hope and evidence, and between expectation, experience and fulfillment. The manner in which the OEM, dealerships and service providers manage the trust emotional gap with […]

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