Focus on fixed: Jim Bell

How is your service department forecast going?

How is your service department forecast going?

February 20, 2011 at 7:12 pm Comments are Disabled

Setting the bar and how to get there We know that 2010 has been a tough year for many service managers, but we’re somewhat concerned to find service departments that either forecasted a zero-percent increase for 2011 or worse, decided not to forecast at all. One thing is certain in […]

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Opportunities in fixed ops

Opportunities in fixed ops

February 10, 2011 at 8:20 pm Comments are Disabled

At a time when vehicle sales are less than robust, dealers with vision are looking beyond just their core operations to optimize opportunities in the wider area of fixed operations. Some elements, like the quick lube facility add directly to the bottom line. Others generate a payback by contributing to […]

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I am a thief, a crook and a con-man

I am a thief, a crook and a con-man

January 20, 2011 at 1:03 pm Comments are Disabled

Are you? Recently I filled out a form that asked for my occupation. I wrote: thief, crook and occasional con-man! It took some time before the person reading the form looked at me and said: “This is not really what you do for a living, is it?” I said: “No, […]

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Increasing profits in your quick-service bays

Increasing profits in your quick-service bays

October 18, 2010 at 1:25 am Comments are Disabled

Five steps to increased efficiency and profitability Manufacturers have been pushing dealers to get into the quick-service business for years but have failed to provide them with a business plan that works for all parties involved. Many stores have resisted this change and in doing so, have overlooked the potential […]

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Is there still time to react?

Is there still time to react?

September 17, 2010 at 7:01 pm Comments are Disabled

Now is the time to start working on a game plan to minimize the impact of reduced sales We just returned from visiting dealerships in the United Kingdom where one headline reads: “Tough times ahead for car dealerships as insolvencies double.” A mixture of falling sales and diminishing profit margins […]

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Own the customer

Own the customer

August 17, 2010 at 2:18 pm Comments are Disabled

If you don’t, your competition will Six months after the fact, at the height of summer, the Winter Olympics are now a distant memory. But they can still remind us of a lesson worth learning. Did you watch the Olympics? Probably, and you probably remember the Canadian slogan, “Own The […]

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Does size really matter?

Does size really matter?

July 21, 2010 at 2:39 pm Comments are Disabled

It might, but that doesn’t mean bigger is always better A number of dealerships in the last 12 months have experienced severe decreases in their customer-paid work orders for multiple reasons that are not always easy to identify. But it is a fact of doing business that if the iron stops going […]

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