Dealer Facilites – Monte Weis

Figuring out the furniture

Figuring out the furniture

November 27, 2013 at 3:59 pm Comments are Disabled

IT PLAYS AN IMPORTANT ROLE IN YOUR DEALERSHIP’S APPEARANCE AND OPERATIONS, SO CHOOSING THE RIGHT FURNITURE IS CRITICAL In this column, we hope to bring up facility-centric ideas that can enhance the customer experience, elevate employee morale and generate a positive return on investment. In working with dealers, OEMs and […]

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Going geothermal

Going geothermal

November 19, 2013 at 7:00 pm Comments are Disabled

SOMETIMES, IT’S BENEFICIAL TO LOOK OUTSIDE OF THE AUTOMOTIVE INDUSTRY TO SEE HOW BUSINESSES INVEST IN THEIR FACILITIES TO GAIN A COMPETITIVE ADVANTAGE When office towers in downtown Toronto saw companies leave for the suburbs, both landlords and some innovative companies looked at ways to reduce operating costs so they […]

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Don’t drive away profits

Don’t drive away profits

October 7, 2013 at 6:51 pm Comments are Disabled

LIKE RODNEY DANGERFIELD, THE SERVICE DRIVE-THROUGH GETS NO RESPECT Yes. The humble service drive-through. It costs far less to build than its rich cousin the showroom, and yet it’s the one that does much of the heavy lifting and gets much of the serious customer interaction. It even occurs to […]

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Looking to the lounge

Looking to the lounge

August 13, 2013 at 5:54 pm Comments are Disabled

WAITING IN A PLEASANT ENVIRONMENT CAN ENHANCE CUSTOMERS’ EXPERIENCES 
AND ENCOURAGE THEM TO SPEND MORE In this column, we hope to bring up facility-centric ideas that are generally off the radar and can have a positive return on investment, customer loyalty and employee morale. In some cases, it is interesting […]

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Washroom wisdom

Washroom wisdom

May 9, 2013 at 2:36 am Comments are Disabled

WHY ONE PARTICULAR DEALERSHIP FACILITY CAN HAVE BIG IMPACT ON YOUR CUSTOMERS. Pants down and echoes all around — yes, this is the space that exposes our basic vulnerabilities. So why are we ignoring the bare essentials of bathroom design? In this column we hope to bring facility-centric ideas that […]

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Smart shop

Smart shop

March 24, 2013 at 6:13 pm Comments are Disabled

Building your service shop the right way will enhance technician retention and boost productivity Over the years, our team has been fortunate enough to visit hundreds of dealerships and speak with dealer principals and general managers across North America and Europe. The discussion of buildings is always a hot topic. […]

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Why SCOPE is important

Why SCOPE is important

March 4, 2013 at 9:50 pm Comments are Disabled

Our new columnist, Monte Weis, shows why the “physical” attributes of a dealership are hugely important, even as we enter the digital age The unofficial National Rifle Association slogan “guns don’t kill people, people kill people”, has always been thought provoking to me. If one were to relate it to […]

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