Dealer Facilites – Monte Weis

What digital experience do consumers want?

What digital experience do consumers want?

March 8, 2016 at 8:56 pm Comments are Disabled

TAKING A LOOK AT THE DIGITAL TOOLS THAT BELONG — AND DON’T BELONG — INSIDE YOUR STORE You have likely read a lot about millennials in this issue of Canadian auto dealer. There is a significant demographic shift occurring that will impact the future of automotive sales and service. As […]

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Buildings smarter than we are

Buildings smarter than we are

March 7, 2016 at 9:23 pm Comments are Disabled

BUILDINGS ARE NOW FULL OF SMART FEATURES THAT CAN HELP YOU MONITOR THE SAFETY AND EFFICIENCY OF YOUR FACILITY Technology is evolving in everything around us. From semi-autonomous features in vehicles to the newest iPhone and android smartphone apps, we use this technology to make our lives easier and more […]

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The changing face of dealerships

The changing face of dealerships

December 21, 2015 at 10:37 pm Comments are Disabled

DEALERSHIP FACILITIES HAVE EVOLVED OVER THE PAST DECADE. WE LOOK AT WHAT’S CHANGED — AND WHAT’S TO COME. It’s fitting that on the 10th anniversary of Canadian auto dealer, we take a look back at the evolution of the retail facility in the past decade. Since 2005, it’s fair to […]

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Bank on bricks and mortar

Bank on bricks and mortar

October 26, 2015 at 6:01 pm Comments are Disabled

IF WE’VE LEARNED ANYTHING FROM THE RETAIL BANKING INDUSTRY, IT’S THAT BRICKS AND MORTAR DEALERSHIPS STILL MATTER TO CUSTOMER EXPERIENCE. HOW WILL YOU ADD CAPACITY? WHILE THE ECONOMY HAS HAD bumps in the road, Canadian auto sales continue to grow. If we were to add up where all of the […]

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Photo courtesy of Nelson Industrial

Putting the work in bench

October 16, 2015 at 1:47 am Comments are Disabled

A TECH BENCH KEEPS THE SERVICE AREA CLEAN AND ORGANIZED. JUST BE SURE TO KEEP YOUR BENCH CLEAN. It was in the 1990s when I first noticed a handful of dealers building windows between the service write-up area and the workshop. The idea was to be transparent with customers and […]

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Bright Ideas

Bright Ideas

June 16, 2015 at 7:59 pm Comments are Disabled

GET THE RIGHT LIGHTING FOR YOUR SHOWROOM In this column we try to bring facility-centric ideas to the forefront that are generally off the radar, but that can have a positive return on investment, customer loyalty and employee morale. From the time we started doing facility consulting, there is one […]

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Bullpen or bull?

Bullpen or bull?

April 24, 2015 at 2:21 pm Comments are Disabled

Weighing the pros and cons of the bullpen layout A FEW MONTHS AGO, my column on “tables for tablets” looked into how technology could alter the layout of a showroom. The argument was that mobile devices like tablets could become more prominent and therefore potentially reduce the number of sales […]

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Fun with Feng Shui

Fun with Feng Shui

January 8, 2015 at 4:11 pm Comments are Disabled

In order to bring a level of festivity to this issue, we will turn our attention to the Chinese New Year. How does Chinese New Year relate to facilities? As it is typical, this column strives to introduce facility-centric ideas that are generally off the radar, but can generate a […]

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