Canadian auto dealer‘s Senior Editor Todd Phillips talks with J.D. Ney, automotive practice lead at J.D. Power Canada about the findings of this year’s Canada Customer Service Index Study that measures the consumer experience at dealerships. Who’s on top, who’s not? Find out in our interview and learn about the factors driving customer satisfaction.
Todd Phillips is the editorial director of Universus Media Group Inc. and the editor of Canadian auto dealer magazine. Todd can be reached at tphillips@universusmedia.com.
Solidifying its place as a world leader in Environmental, Social and Governance (ESG) practices, tire manufacturer Hankook has been recognized for the seventh year in a row by Dow Jones Sustainability Indices (DJSI) for industry-leading sustainability. Hankook Tire represents the …
June new auto prices in the US soared to a record high of over $48,000 USD, reported the latest data release from Kelley Blue Book. The new-vehicle ATP increased to $48,043, overtaking the previous high of $47,202 set in December …
Crosby Auto Group is very much a family business historically, but over the years it’s come to represent that in other ways. What began with Gordon Crosby starting the business in 1966 with Crosby Volkswagen in Kitchener-Waterloo, has continued with …
Ten years after he first started Dealer Solutions Mergers and Acquisitions, Farid Ahmad can’t believe how much the company has grown and what he’s learned along the way. “When I started DSMA, it was just me in a 10 by …
The J.D. Power 2023 ALG Residual Value Awards were released on Thursday, and Lexus, Honda and Kia were revealed as the top brands in their categories, with Porsche showing up as the most improved luxury brand. J.D. Power stated in …
The 2022 Washington, D.C. Auto Show opened its doors to the public on January 21, offering an in-person event featuring displays of new models, classic cars, electric vehicles, and interactive experiences. According to a Washington Auto Show news release, the …