Dealership service satisfaction: who’s on top? J.D. Power’s J.D. Ney talks about new survey findings

Canadian auto dealer‘s Senior Editor Todd Phillips talks with J.D. Ney, automotive practice lead at J.D. Power Canada about the findings of this year’s Canada Customer Service Index Study that measures the consumer experience at dealerships. Who’s on top, who’s not? Find out in our interview and learn about the factors driving customer satisfaction.

About Todd Phillips

Todd Phillips is the editorial director of Universus Media Group Inc. and the editor of Canadian auto dealer magazine. Todd can be reached at

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