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The commission conundrum

The commission conundrum

November 22, 2017 at 1:52 pm 0 comments

The changing customer experience and OEM incentives are changing the way dealerships pay their sales teams On many fronts, we all know that our business is not what it used to be.  Online sales activities result in declining showroom traffic and this has changed the role of dealership sales people […]

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Millennial power: it’s growing

Millennial power: it’s growing

November 22, 2017 at 1:52 pm 0 comments

Ignore this tech-savvy group at your peril: they are big customers Over the past several years, there has been much speculation about how millennials will affect and change the auto industry. Today, young people looking to purchase vehicles use a variety of different tools to make their decision, all of […]

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Dealers accused of being weak link on EV sales

Dealers accused of being weak link on EV sales

November 22, 2017 at 1:51 pm 0 comments

Governments point fingers at dealers for lack of EV sales We will all remember Anne Robinson, the British host of the television show “The Weakest Link” from a few years back. I remember liking the show.    Robinson had a magnificent, if somewhat mean way of declaring  “You.. are the […]

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DIY takes on a whole new meaning

DIY takes on a whole new meaning

November 22, 2017 at 1:51 pm 0 comments

Dealers need to embrace customers who don’t want to connect in traditional ways In the “old days” (around 2002 or so), I was conducting some focus groups for an OEM client on the subject of service.  The clients (from dealerships and from the factory) were sitting behind the one-way glass […]

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Speed and quality vital components when responding to leads

Speed and quality vital components when responding to leads

November 22, 2017 at 12:00 pm 0 comments

As the world changes all around us, dealers must embrace new approaches In my last columnl, I discussed how we need to look to the U.S. auto industry and examine both the trends and potential pitfalls to set ourselves up for success here in Canada.  I touched on the “less […]

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Prominent industry leader Dave MacRitchie dies suddenly

Prominent industry leader Dave MacRitchie dies suddenly

November 17, 2017 at 10:55 am 0 comments

Dave MacRitchie, a prominent auto industry leader, and former dealer, died suddenly on Nov. 12. He was 55. MacRitchie was President & Chief Operations Officer of the Steele Auto Group, overseeing 20 dealerships representing 23 brands in Atlantic Canada. He was also the current President of the Nova Scotia Automobile […]

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Used vehicle demand up in October

Used vehicle demand up in October

November 15, 2017 at 10:07 am 0 comments

The number of Top Funded Used Vehicles sold through Dealertrack Canada’s online credit application network increased in October, according to the company’s data. The volume of these vehicles saw a 5.8 per cent monthly improvement compared to the same period last year, along with a 24.8 per cent year-over-year gain. […]

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Canada home to cleanest energy grids for EVs

Canada home to cleanest energy grids for EVs

November 15, 2017 at 10:02 am 0 comments

Canada is home to 70 per cent of the 10 best locations in North America for reducing greenhouse gas emissions by driving an electric car, according to a new report by the 2 Degrees Institute. The study measures the impact of driving an EV in North America and the benefits […]

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