Publisher’s letter

Save your pennies for the second wave

June 3, 2020 at 12:40 pm Comments are Disabled

I love this time of year. It’s finally warm in Toronto, and no doubt across most of the country as well. Everything is green and growing; the picture of new, vibrant life. It’s a time of renewal. A time of year when it’s very easy to feel optimistic. At the […]

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Some notes for the next phase

Some notes for the next phase

April 29, 2020 at 4:08 pm Comments are Disabled

The news is now dominated by questions around reopening and restarting the economy. That’s good. The economy can’t sustain the level of lockdown we’ve endured through April. Your businesses can’t sustain it, nor can mine.  Here’s the challenge, as we all know: from an epidemiological standpoint, nothing has changed. We […]

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Grow the conversation

March 18, 2020 at 5:02 pm Comments are Disabled

I don’t know where to begin. But I need to say something, so here goes… Let me start with this: car dealers are the most creative, entrepreneurial, and community-minded group of people I have ever met. The situation we face will challenge all of us. I know that dealers from […]

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Thanks. I’ll buy it at home.

February 27, 2020 at 3:24 pm Comments are Disabled

Experiential retail. Direct-to-consumer commerce. Look for a lot of coverage on these two topics (closely linked topics, in fact) in Canadian auto dealer in coming issues. They are very important in terms of the current transformation of retail across categories. They both represent topics that will need deep and broad […]

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Remote service coming?

December 13, 2019 at 12:10 pm Comments are Disabled

IKEA is on my mind. It should be on yours. I moved recently. And it got me thinking about remote service and the opportunity for dealers. We needed to get a bunch of new beds, as our move is combining two families a la Brady Bunch (I’m guessing most dealers […]

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It’s time to act

October 21, 2019 at 10:54 am Comments are Disabled

By now I imagine most of you have seen and read Driving the Road Ahead: A View into the Future of Canadian Automobile Retailing, the research paper published this past spring by the Canadian Automobile Dealers Association (CADA). This comprehensive document provides an important look into the forces and factors […]

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Every business is a software business

August 29, 2019 at 4:38 pm Comments are Disabled

This quote has been making the rounds widely in various forms, and is increasingly being touted as an obvious truth. And frankly I agree. It seems to have been first attributed to Watts S. Humphrey, an American pioneer in software development who is often referred to as the “father of […]

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Staying ahead of change

July 12, 2019 at 10:49 am Comments are Disabled

Products must continually evolve to remain relevant to the changing needs of their customers. Ideally, product designers will anticipate those needs and stay a few steps ahead of their customers. This is true of all products — including magazines. When we launched Canadian auto dealer more than a decade ago, […]

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