Features

Mastering leads

Mastering leads

November 22, 2017 at 2:18 pm 0 comments

Digital lead management has evolved as its own discipline. Are dealers adapting to this new digital landscape? Digital leads are a critical component of dealership success, and some dealers are struggling to adapt their response to meet consumer expectations. The problem is that lead management today is very structured and […]

Read more ›
Millennial Misunderstandings

Millennial Misunderstandings

November 22, 2017 at 2:17 pm 0 comments

They will soon be buying and servicing more cars and will make up a big part of your future workforce. Are you ready? For some, the next generation of auto retail consumers appears unproductive, impatient and self-entitled. But what if they are really just misunderstood? Would this change the approach […]

Read more ›
The 2017 CADA Laureates

The 2017 CADA Laureates

October 11, 2017 at 4:01 pm Comments are Disabled

Recognizing the best in the industry for 2017 Since 2005, the Canadian Automobile Dealers Association (CADA) and  iA-SAL, a leading provider of financial, consulting and training for new car and truck dealers in Canada, have partnered for the annual CADA Laureate Dealer Recognition Program. The Laureate award, which is the highest honour […]

Read more ›
Ford F-150

2017 mid-year report card

October 11, 2017 at 2:34 pm Comments are Disabled

First-half sales are the best ever, but not all automakers are sharing equally in that success For the third consecutive year, 2017’s first-half auto sales set a new all-time record in Canada, up 5.0 per cent from last year’s best-ever tally. If anything close to that pace continues, this could […]

Read more ›
Dealers need to stay vigilant on CASL, says CADA’s Ryan

Dealers need to stay vigilant on CASL, says CADA’s Ryan

October 11, 2017 at 2:08 pm Comments are Disabled

The federal government may have postponed enacting some provisions of Canada’s anti-spam legislation (known as CASL), but dealers need to remain hyper-vigilant that they stay compliant, said Tim Ryan, Vice-president and Director of Industry Relations & General Counsel with the Canadian Automobile Dealers Association (CADA). “From a dealer’s perspective it […]

Read more ›
Aftermarket wars

Aftermarket wars

October 11, 2017 at 2:02 pm Comments are Disabled

How dealers can compete and win with the aftermarket for service t’s an aftermarket anomaly that’s the envy of dealerships for miles around. Last year, the service department of Nurse Chevrolet Cadillac in Whitby, Ont., churned out 15,500 oil changes. A whopping 54 per cent of them were on vehicles […]

Read more ›
First Impressions are more than meets the eye

First Impressions are more than meets the eye

October 11, 2017 at 1:13 pm Comments are Disabled

“Have you ever tried to put on a fresh pair of eyes and walked into your service department as if you were a customer? What do you see? Is it an easy, clean and organized process you offer customers? Do the same in the showroom. Or, imagine you just bought […]

Read more ›
Pop-ups shake up auto retail

Pop-ups shake up auto retail

August 4, 2017 at 10:22 am Comments are Disabled

Dealers watch to ensure new OEMs’ pop-up retail experiences aren’t the thin end of a wedge If fewer people are visiting dealerships to look at cars, is the answer to bring the cars to the people? OEMs around the world, and now in Canada, are experimenting with a variety of […]

Read more ›
Canadian auto dealer