Featured News

  • 2014 mid-year report card

    2014 mid-year report card

    THE MARKET CONTINUES TO GROW AND MOST BRANDS ARE DOING WELL — BUT NOT ALL At the halfway point of 2014, new auto sales in Canada are 2.8 per cent ahead of where they were at the same time last year, setting the stage for a second consecutive record year […]

  • Nissan Canada and CFL funding high school football programs

    Nissan Canada and CFL funding high school football programs

    Nissan Canada and the Canadian Football League (CFL) recently announced a new “Back in the Game” program that will provide funding and support to 21 struggling high school football programs across the country. From Vancouver to Montreal, these teams can be found in each CFL market and will be given […]

  • Dealer satisfaction with lenders: One-on-one with J.D. Power’s Mike Buckingham

    Dealer satisfaction with lenders: One-on-one with J.D. Power’s Mike Buckingham

    Last week, we took a look at some of the findings from J.D. Power’s 2014 Canadian Dealer Financing Satisfaction Study, which revealed that despite a slight decline from last year, overall satisfaction for lender performance remains high with dealers. In an effort to take a little deeper look behind the […]

  • Managing your online reputation: how it works, how to leverage it

    Managing your online reputation: how it works, how to leverage it

    PART 1: A LEADING VENDOR’S PERSPECTIVE What others say about you is more important than what you say about yourself. Think about that statement for a minute. If you’re a business, reputation counts. And if those who’ve done business with you have good things to say, why not encourage them […]

  • The female factor

    The female factor

    WHY WOMEN ARE PLAYING AN INCREASINGLY IMPORTANT ROLE IN AUTO RETAILING, NOT ONLY AS CUSTOMERS BUT AS DEALERSHIP STAFF MEMBERS “It’s a man’s world but it wouldn’t be nothing without a woman.” So wrote Betty Jean Newsome for James Brown’s famous chant, recorded back in 1966. Times have a changed […]

  

Latest news

Video interview: Jaguar Canada President Lindsay Duffield

Video interview: Jaguar Canada President Lindsay Duffield

September 10, 2014 at 2:32 pm 0 comments

Make no mistake, Jaguar Land Rover is going places. On Monday, Jaguar unveiled the hot new XE sedan — considered it’s most important model in a generation to a captive audience in London, UK. Meanwhile here in Canada, both Jaguar and Land Rover have witnessed explosive growth this year, fueled […]

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New vehicle sales remain strong in August

New vehicle sales remain strong in August

September 10, 2014 at 2:21 pm 0 comments

Although the Seasonally Adjusted Annual Rate (SAAR) dipped slightly from 1.97 to 1.9 million between July and August, in terms of overall performance, last month continued this year’s trend of robust demand for new cars and light trucks in Canada. According to data compiled by DesRosiers Automotive Consultants, compared with […]

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DMT announcing new developments, new partnerships — Part 2: Time and value

DMT announcing new developments, new partnerships — Part 2: Time and value

September 10, 2014 at 2:19 pm 0 comments

In the second part of our interview with Glen Demetrioff, President and CEO, DMT Development Systems Group, we discuss the importance of quick response times, why different ways of communication are important when it comes to leads and how integration and partnerships are bringing added value for dealers. HE: Last […]

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Inaugural ‘Revvie Awards’ celebrate achievements in auto retail

Inaugural ‘Revvie Awards’ celebrate achievements in auto retail

September 10, 2014 at 2:12 pm 0 comments

On August 29, online wholesale vehicle marketplace TradeRev hosted its first annual Revvie Awards Gala at Malaparte, located at the Toronto International Film Festival (TIFF) Bell Lightbox at 350 King Street West in Toronto, Ont. Canadian auto dealer was invited to the first annual Revvie Awards, which provided plenty of […]

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Mobials Integrates Car Dealer Reviews into Monster Auto

Mobials Integrates Car Dealer Reviews into Monster Auto

September 10, 2014 at 1:52 pm 0 comments

Mobials Inc., Canada’s only syndicated car dealer review program, has announced a partnership with MonsterAuto Inc. to integrate its ReviewMii car dealer reviews into the MonsterAuto.ca auto classified website. The ReviewMii product already integrates car dealer reviews into other leading auto classified sites, including CanadianBlackBook.com, Auto123.com, AutoandTruck.ca, CarsGone.com, OccasionEnOr.com, CCAQ.com […]

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Shorter service intervals, greater CSI scores

Shorter service intervals, greater CSI scores

September 10, 2014 at 1:49 pm 0 comments

In August, J.D. Power released it’s latest annual Customer Commitment Index Study which highlights the levels of satisfaction customers experienced during the vehicle service process. The 2014 study, conducted between February-March and May-June, surveyed those who owned vehicles between 4-12 years in age, focusing on service behaviour, satisfaction and customer […]

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An evening in Fredericton

September 3, 2014 at 9:31 pm 0 comments

I had the great pleasure of dining recently with John Clark and his wife Pam last night. John, as some of you will know, is the Dealer Principal at J. Clark & Son Ltd., a GM store in Fredericton that will be celebrating its 100th anniversary in 2015. John is […]

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You are being watched

September 3, 2014 at 9:30 pm 0 comments

YOUR DEALERSHIP’S REPUTATION IS ALWAYS AT RISK I’m not really one of those guys. You know, one of those guys that sees the sign on the side of a truck that says, “If you don’t like my driving, call this number” — and then calls. Let’s face it, out there […]

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