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Featured News

  • Dealer satisfaction with lenders: One-on-one with J.D. Power’s Mike Buckingham

    Dealer satisfaction with lenders: One-on-one with J.D. Power’s Mike Buckingham

    Last week, we took a look at some of the findings from J.D. Power’s 2014 Canadian Dealer Financing Satisfaction Study, which revealed that despite a slight decline from last year, overall satisfaction for lender performance remains high with dealers. In an effort to take a little deeper look behind the […]

  • Managing your online reputation: how it works, how to leverage it

    Managing your online reputation: how it works, how to leverage it

    PART 1: A LEADING VENDOR’S PERSPECTIVE What others say about you is more important than what you say about yourself. Think about that statement for a minute. If you’re a business, reputation counts. And if those who’ve done business with you have good things to say, why not encourage them […]

  • The female factor

    The female factor

    WHY WOMEN ARE PLAYING AN INCREASINGLY IMPORTANT ROLE IN AUTO RETAILING, NOT ONLY AS CUSTOMERS BUT AS DEALERSHIP STAFF MEMBERS “It’s a man’s world but it wouldn’t be nothing without a woman.” So wrote Betty Jean Newsome for James Brown’s famous chant, recorded back in 1966. Times have a changed […]

  • Tom-auto? Ford and Heinz collaborate on sustainable vehicle manufacturing

    Tom-auto? Ford and Heinz collaborate on sustainable vehicle manufacturing

    On the surface, it might seem that tomatoes and cars don’t really have a lot in common. But researchers at Ford Motor Company and H.J. Heinz Company see the possibility of an innovative union. As the issue of sustainability in the automotive industry becomes ever more important and increasingly, a […]

  • ONE-EIGHTY delivering solutions, training for CASL

    ONE-EIGHTY delivering solutions, training for CASL

    Canada’s Anti-Spam Legislation (CASL) will soon be upon us. As of July 1, any commercial electronic messages (CEMs) sent to a recipient over a Canadian-based network will be subject to strict guidelines. And if those guidelines, namely the categories of express or implied consent are not met, the Canada Radio-television […]

  

Latest news

Ontario Hyundai Scholarships: Helping students today for a better tomorrow

Ontario Hyundai Scholarships: Helping students today for a better tomorrow

July 23, 2014 at 2:26 pm 0 comments

As education costs continue to rise, the dream of achieving post-secondary schooling is becoming more and more difficult for young people in communities across Canada. In Durham Region, Ontario, the idea of providing a financial leg up to help those in need further their education was something that really hit […]

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Desjardins and dealers celebrate at Honda Indy Toronto 2014

Desjardins and dealers celebrate at Honda Indy Toronto 2014

July 23, 2014 at 2:22 pm 0 comments

In recognition of its second year in the Ontario market, Desjardins, the largest financial cooperative group in Canada, invited dealer customers (and Canadian auto dealer) to a special gathering during the Honda Indy Toronto weekend on July 18-20. “We allocated 50 tickets over the course of three days,” says Tom […]

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Rotary Lift adds four-post lifts to Shockwave line

Rotary Lift adds four-post lifts to Shockwave line

July 23, 2014 at 2:18 pm 0 comments

Rotary Lift is expanding its Shockwave-equipped line of vehicle lifts to include four-post models, providing substantial time savings and improved productivity for quick service technicians. The company’s patent-pending Shockwave technology, which already drives the world’s fastest two-post and inground lifts, is now available on 14,000 lb. capacity SM series and […]

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Pfaff brings exotic Pagani brand to Canada

Pfaff brings exotic Pagani brand to Canada

July 23, 2014 at 2:15 pm 0 comments

Pfaff Automotive Partners has announced that it will be the exclusive Canadian importer and dealer for premium Italian auto manufacturer Pagani. The company, Pagani Automobili S.p.A. was founded in 1992 by Argentine Horacio Pagani and is based in Italy. “We are proud to bring this exotic automotive brand to Canada, […]

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Survey finds drivers frustrated with lack of online leasing options

Survey finds drivers frustrated with lack of online leasing options

July 23, 2014 at 2:13 pm 0 comments

Online shopping for purchasing a car has never been more popular. But what about if you want to compare leases through an online channel? According to participants of a recent survey from Wantalease.com, in the U.S., many respondents wouldn’t even know where to start. Executives at Wantalease.com and its sister […]

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Connecting your customers

Connecting your customers

July 16, 2014 at 6:28 pm 0 comments

WHY INTERNET CONNECTIVITY FOR CUSTOMERS IS NOW A FUNDAMENTAL PART OF THE AUTO RETAILING END-USER EXPERIENCE The wireless landscape is changing. Smart phones and tablets have forever altered the way we interface with the web. The common thread today is that “connectivity is mandatory.” As a result of this, connectivity […]

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Finders keepers

Finders keepers

July 16, 2014 at 6:18 pm 0 comments

A LOOK AT SUCCESSFUL STRATEGIES FOR ATTRACTING TOP TALENT TO YOUR DEALERSHIP It’s human nature to try and save a little up front, yet sometimes this can result in us being labeled “penny-wise and pound foolish.” And when it comes to hiring staff for your dealership, it’s a very important […]

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Bringing them back

Bringing them back

July 16, 2014 at 6:12 pm 0 comments

CANADIAN AUTO DEALER TAKES A LOOK AT SOME SUCCESSFUL RETENTION STRATEGIES TO BOOST BOTH CUSTOMER LOYALTY AND SATISFACTION A silver E 350 4MATIC pulls into the drive through and before the driver even gets out, a service advisor is there to greet them, tablet in hand ready to do the […]

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