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Featured News

  • Dealer satisfaction with lenders: One-on-one with J.D. Power’s Mike Buckingham

    Dealer satisfaction with lenders: One-on-one with J.D. Power’s Mike Buckingham

    Last week, we took a look at some of the findings from J.D. Power’s 2014 Canadian Dealer Financing Satisfaction Study, which revealed that despite a slight decline from last year, overall satisfaction for lender performance remains high with dealers. In an effort to take a little deeper look behind the […]

  • Managing your online reputation: how it works, how to leverage it

    Managing your online reputation: how it works, how to leverage it

    PART 1: A LEADING VENDOR’S PERSPECTIVE What others say about you is more important than what you say about yourself. Think about that statement for a minute. If you’re a business, reputation counts. And if those who’ve done business with you have good things to say, why not encourage them […]

  • The female factor

    The female factor

    WHY WOMEN ARE PLAYING AN INCREASINGLY IMPORTANT ROLE IN AUTO RETAILING, NOT ONLY AS CUSTOMERS BUT AS DEALERSHIP STAFF MEMBERS “It’s a man’s world but it wouldn’t be nothing without a woman.” So wrote Betty Jean Newsome for James Brown’s famous chant, recorded back in 1966. Times have a changed […]

  • Tom-auto? Ford and Heinz collaborate on sustainable vehicle manufacturing

    Tom-auto? Ford and Heinz collaborate on sustainable vehicle manufacturing

    On the surface, it might seem that tomatoes and cars don’t really have a lot in common. But researchers at Ford Motor Company and H.J. Heinz Company see the possibility of an innovative union. As the issue of sustainability in the automotive industry becomes ever more important and increasingly, a […]

  • ONE-EIGHTY delivering solutions, training for CASL

    ONE-EIGHTY delivering solutions, training for CASL

    Canada’s Anti-Spam Legislation (CASL) will soon be upon us. As of July 1, any commercial electronic messages (CEMs) sent to a recipient over a Canadian-based network will be subject to strict guidelines. And if those guidelines, namely the categories of express or implied consent are not met, the Canada Radio-television […]

  

Latest news

Connecting your customers

Connecting your customers

July 16, 2014 at 6:28 pm 0 comments

WHY INTERNET CONNECTIVITY FOR CUSTOMERS IS NOW A FUNDAMENTAL PART OF THE AUTO RETAILING END-USER EXPERIENCE The wireless landscape is changing. Smart phones and tablets have forever altered the way we interface with the web. The common thread today is that “connectivity is mandatory.” As a result of this, connectivity […]

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Finders keepers

Finders keepers

July 16, 2014 at 6:18 pm 0 comments

A LOOK AT SUCCESSFUL STRATEGIES FOR ATTRACTING TOP TALENT TO YOUR DEALERSHIP It’s human nature to try and save a little up front, yet sometimes this can result in us being labeled “penny-wise and pound foolish.” And when it comes to hiring staff for your dealership, it’s a very important […]

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Bringing them back

Bringing them back

July 16, 2014 at 6:12 pm 0 comments

CANADIAN AUTO DEALER TAKES A LOOK AT SOME SUCCESSFUL RETENTION STRATEGIES TO BOOST BOTH CUSTOMER LOYALTY AND SATISFACTION A silver E 350 4MATIC pulls into the drive through and before the driver even gets out, a service advisor is there to greet them, tablet in hand ready to do the […]

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CASL: Critical features

CASL: Critical features

July 16, 2014 at 6:04 pm 0 comments

THE ANTI-SPAM VORTEX IS NOW UPON US. MAKE SURE YOU’VE TAKEN STEPS 
TO AVOID THE POTENTIAL (AND VERY COSTLY) PITFALLS How quickly time flies! It was just a few short months ago (in the April 2014 edition of Canadian auto dealer) that we broached the subject of Canada’s Anti-Spam Legislation […]

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Elektron hosting free welding webcast on July 17

Elektron hosting free welding webcast on July 17

July 16, 2014 at 2:15 pm 0 comments

As vehicle design and construction evolve, so too must collision repair procedures, equipment and facilities. To help those working in the industry learn more about the latest techniques for welding modern high-strength steels and aluminum Elektron is presenting a free webcast on July 17. Participants can register for “Welding Techniques […]

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Manheim names new Canadian VP of Sales, Business Development

Manheim names new Canadian VP of Sales, Business Development

July 16, 2014 at 2:08 pm 0 comments

As part of its ongoing commitment to serve the unique needs of the Canadian market, Manheim has named Danny Fayad as Vice-President of Sales and Business Development for Canada. Fayad will report to Mike McKinney, Regional Vice-President of Operations, East. “We’re excited to have the experience and strong leadership of […]

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Jay Leno, Jeb Bush to headline at 2015 NADA Convention

Jay Leno, Jeb Bush to headline at 2015 NADA Convention

July 16, 2014 at 2:05 pm 0 comments

Next year’s National Automobile Dealers Association (NADA) Convention & Expo, will be held at the Moscone Center, San Francisco from Thursday, Jan. 22, to Sunday, Jan. 25, 2015. This will be the 16th time that San Francisco has hosted the event since 1948. Among the keynote speakers already announced for […]

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Panasonic launches new WJ-NV300 video surveillance solution

Panasonic launches new WJ-NV300 video surveillance solution

July 16, 2014 at 1:58 pm 0 comments

Dealers looking for additional peace of mind and perhaps lower insurance premiums, might be interested in the likes of Panasonic’s WJ-NV300 video surveillance solution. Designed for use by small and medium-sized business (under which category fall many auto dealerships), the NV300, which is a standalone network video recording solution, delivers […]

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